Apple blames 'spontaneously exploding iPhones' on 'external physical damage'

Apple has brushed off reports on several of it's iPhones exploding in China, alleging that the explosions occurred because of 'external physical damage.'

Chinese consumer watchdog claims Apple is doing nothing about rising cases of spontaneously exploding iPhones.

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Recently, China's Shanghai Consumer Council claimed that a number of iPhone users had come forward to report that their iPhones were spontaneously combusting. The council's report further alleged that Apple wasn't doing enough for its customers and that the company should do more to address such concerns. As per the report, Apple-related complaints rose by six times over the past two months.

Apple on its part has now stated that there are no existing safety concerns with it's iPhones and that the said explosions occurred because of external physical damage. The company has also refused to acknowledge that any of the affected iPhones in China spontaneously combusted. “The units we’ve analysed so far have clearly shown that external physical damage happened to them, which led to the thermal event. We treat safety as a top priority and have found no cause for concern with these products,” said Apple.

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It remains to be seen whether the issues faced by Chinese customers are also faced by iPhone owners in other countries. Compared to Samsung's Galaxy Note 7, cases of iPhones burning up spontaneously have been very rare, if any, even though Apple did acknowledge recently that some iPhone 6s handsets were shutting down unexpectedly and is offering free battery replacements as a result.

Apple is also asking users of iPhone 6s handsets to factory reset their phones and back up their data to iTunes or iCloud before submitting the handsets for battery replacements. Replacements may be offered only to affected iPhones which were manufactured between September and October of last year and Apple will offer replacements for 3 years after the first retail sale of units. If your iPhone 6s suffered this issue earlier and you got it's battery replaced by bearing the cost yourself, you can now contact Apple about a refund provided you have the relevant bills with you.

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