LG Nexus 5X is history; LG offering refunds instead of replacements

Owners of LG's Nexus 5X handsets suffering 'boot loop issues' are reportedly being refunded fully by LG thanks to lack of spares.

A number of Reddit users have confirmed that they are receiving full refunds against their affected Nexus 5X handsets.

LG's Nexus 5X is no longer being sold by Google and LG following the launch of Pixel and Pixel XL phones and this invariably means that manufacturing of Nexus 5X handsets and spares have been stopped as well. What makes us sure of this is that a number of American users on Reddit have confirmed that LG is offering full refunds against Nexus 5X handsets suffering 'boot loop issues' instead of repairing or replacing those devices.

"We're sorry to hear that you've experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available. To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday," goes an e-mail which LG is sending out to users of affected Nexus 5X handsets.

While the fact that 'boot loop issues' in Nexus 5X cannot be repaired points to a hardware issue, Nexus devices have also been served a raw deal on the software front. Even though these were the first Android handsets to receive Android 7.0 Nougat updates, they did not receive a new feature named 'seamless updates' which allow new OS updates to download as well as install themselves in Android phones in the background without any involvement on part of the end user. The feature was introduced to save Android phones users the effort of checking for updates, downloading them and rebooting their phones to ensure that the updates have taken effect. Seamless updates are only available in Google's new Pixel and Pixel XL handsets as of now.

The fact that LG is fully refunding users of affected Nexus 5X handsets has only been reported by users in the United States, but if LG is running out of spares worldwide, it is possible that the company is offering refunds in other regions as well. We haven't heard about it from users in the UK as yet but if you're one of them, do let us know if LG is refunding your handset too.

via Gadgets 360

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  1. Guest
    Guest3rd Jan 2017

    Is your data (pics/docs/aaps) safe when you send a phone for repairs? I am not happy that they will have access to my phone.

  2. Guest
    Guest30th Nov 2016

    True. I haven't received my refund yet, but this happened to me.

  3. Guest
    Guest30th Nov 2016

    True. I have not received my refund yet, but this happened to me.

  4. Guest
    Guest30th Nov 2016

    Just received mine back from LG UK. It was repaired. However, they have sent me a device with a motherboard that does not allow the bootloader to be u...

  5. Guest
    Guest30th Nov 2016

    I have this model and so far it is still stable. My coworker did not have the same luck; he already shipped his off and got confirmation today that L...

  6. Guest
    Guest29th Nov 2016

    I had the boot loop issue 2 weeks ago and Google sent me a replacement 5x

  7. Guest
    Guest28th Nov 2016

    My boot loop affected 5X is currently with LG UK. I am out of warranty by 4 weeks, fingers crossed they can repair or have spare units. Will keep you ...

  8. Guest
    Guest28th Nov 2016

    I'm from the UK and had my device replaced

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