LG's Nexus 5X is no longer being sold by Google and LG following the launch of Pixel and Pixel XL phones and this invariably means that manufacturing of Nexus 5X handsets and spares have been stopped as well. What makes us sure of this is that a number of American users on Reddit have confirmed that LG is offering full refunds against Nexus 5X handsets suffering 'boot loop issues' instead of repairing or replacing those devices.
"We're sorry to hear that you've experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available. To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday," goes an e-mail which LG is sending out to users of affected Nexus 5X handsets.
While the fact that 'boot loop issues' in Nexus 5X cannot be repaired points to a hardware issue, Nexus devices have also been served a raw deal on the software front. Even though these were the first Android handsets to receive Android 7.0 Nougat updates, they did not receive a new feature named 'seamless updates' which allow new OS updates to download as well as install themselves in Android phones in the background without any involvement on part of the end user. The feature was introduced to save Android phones users the effort of checking for updates, downloading them and rebooting their phones to ensure that the updates have taken effect. Seamless updates are only available in Google's new Pixel and Pixel XL handsets as of now.
The fact that LG is fully refunding users of affected Nexus 5X handsets has only been reported by users in the United States, but if LG is running out of spares worldwide, it is possible that the company is offering refunds in other regions as well. We haven't heard about it from users in the UK as yet but if you're one of them, do let us know if LG is refunding your handset too.
via Gadgets 360