Out of all Galaxy Note 7 phones which were returned to the company, nine out of every ten users opted for a replacement Galaxy Note 7 while the rest opted for other Galaxy phones, including Galaxy S7 and S7 Edge via the Samsung Exchange Programme.
Samsung aims to exchange all Galaxy Note 7 replacements before it goes back on sale
Samsung had sold 2.5 million Galaxy Note 7s in Europe before it froze sales owing to allegations of faulty batteries in the handsets. Last week, David Lowes, Chief Marketing Officer at Samsung Europe told Reuters that the company aims to replace all Galaxy Note 7 handsets in a couple of weeks. Given that 60% of the handsets have been replaced so far, Samsung seems to be on its way towards achieving the target comfortably.
Once Samsung completes all replacements, those who want to buy fresh handsets will get their chance to pick theirs from network operators or retailers from 28th October onwards. However, Lowes told Reuters earlier that while fresh handsets will start trickling in to select network operators and retailers by the middle of next month, bulk availability of the handsets may not happen until the end of November.
Samsung has rolled out an OTA update to all existing Galaxy Note 7 handsets to limit their peak battery charge to 60% with a view to reduce chances of overheating or exploding. The company is also acting quickly to ensure that existing users do not have to stick to their handsets and receive safe ones at the earliest.
Samsung officially starts replacing Galaxy Note 7 handsets in the UK today
“Our message of safety first is getting through to Galaxy Note7 owners who are doing the right thing by exchanging for a new device quickly and safely. We have worked hard to bring replacement Galaxy Note7 phones to Europe so we can ensure the safety of our customers and minimise their inconvenience. We would like to thank our customers for their patience and loyalty to Samsung and the Galaxy Note7. For our remaining customers, we urge them to act now, exchange the device and get a brand new Galaxy Note7 today,” said Lowes in a statement to the press today.
“All customers can use our online serial number (IMEI) tracker on Samsung.com, and when you receive your new device look out for the green battery symbol and a black square on the packaging to be 100% assured you have a brand new Note7. If anyone has any questions, please visit Samsung.com for more details,” he added.