Sources at Carphone Warehouse and O2 confirmed they have received new handsets and Carphone Warehouse customers informed Mobile Choice that these have made their way to pre-orders.
SAMSUNG GALAXY NOTE 7 IN-DEPTH REVIEW
In an email to Martin Rowberry, an affected pre-order customer, Carphone Warehouse stated: ‘The Samsung Note 7 handset replacements that Carphone Warehouse has were received from Samsung on the 09 September and dispatched to stores at the first opportunity for customer exchanges. Carphone Warehouse stopped all sales under advice from Samsung on the 01 September and returned all unsold units by the end of that week. The handsets that we have received and arranged for your replacement are from new stock and manufactured in a different location to the plant which was behind the battery cell issues.’
'What I can't understand is if they are genuine replacement handsets going out you would think they would want to publicise it as it's a really quick turnaround,' said Mr Rowberry who had returned his Note 7 replacement at a Carphone Warehouse store and then got a phonecall asking him to pick up his new handset. 'I didn't get a box with my replacement only the hand set with nothing to say it's the new fixed model,' he added.
In an official statement, Carphone Warehouse said: 'Carphone Warehouse customers can return their Note 7 to their nearest store to arrange for a replacement new device. Replacement stocks of the new Note 7 are limited and Samsung are looking to supply enough new stock in the coming days and weeks. As a result of this, customers are receiving their exchange on a first come first serve basis. All customers with a Note 7, are being offered a loan Samsung Galaxy S6 until their replacement model arrives.'
EE have now gotten back to us with the following statement:
'Due to the recent safety concerns on the Galaxy Note7, Samsung has instructed customers with the device to switch it off and contact their supplier as soon as possible.
EE considers the safety of its customers to be of the utmost importance, which is why we have contacted all affected customers since the issue was first identified on September 2nd to exchange their device for a Samsung Galaxy S7 Edge while we work with Samsung to get new Galaxy Note7 stock. We continued to work closely with Samsung and relayed the latest guidance to our customers as quickly as possible.
In light of Samsung's latest statement we are re-contacting all customers, including those who have already declined a replacement for their Note7 to inform them of the need to switch off their device and return it to EE with immediate effect.'
This basically confirms that it is just Carphone Warehouse and O2 customers who are recieving replacement Galaxy Note 7 handsets currently.
The new Galaxy Note devices were released in the US last month but instances of the handset spontaneously setting on fire lead to a global recall, announced the night before the Galaxy Note 7 was due for release in the UK.