While initial reports of Samsung Galaxy Note 7 handsets going up in flames were dismissed it as unique cases, once the number of such incidents started growing, things took a different turn. Samsung reportedly conducted detailed investigation on the handsets and came across 'a battery cell issue' affecting a number of Galaxy Note 7 handsets, causing them the heat up and catch fire during charging.
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Samsung had already asked all network operators and retailers in the UK to stop selling the Galaxy Note 7 until further notice, but the company today issued a statement in which it announced that it is recalling all Galaxy Note 7 handsets that have been sold already. The company adds that it will replace all Note 7 handsets over the coming weeks with new ones, but didn't confirm if the defect in the battery cell has already been fixed. Here is the company's statement:
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. For UK customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information customers need to contact the customer service team on 0330 7261000.
You may have to wait a little longer for your Galaxy Note 7 We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
The global recall of Samsung's Galaxy Note 7 handsets takes place on the same date when Samsung was to make the device available to purchase at brick and mortar stores across the country. It also takes place a mere five days ahead of Apple's next iPhone launch event. The Galaxy Note 7 was being termed as the best Galaxy device ever and had received an overwhelming response from buyers but it seems that Apple may regain the initiative by launching the new iPhone 7 Plus with dual rear cameras, wireless earbuds and a remarkable battery life.