Samsung unveils Galaxy J5 and J7 smartphones: no Marshmallows in there!
The said issue has been observed in premium Samsung Galaxy phones like the Galaxy S7, Galaxy S6, Galaxy Note 5 and Galaxy Note 4 handsets. Even though all Galaxy devices aren't encountering the issue, a large number of them still are, so it could be possible that your device could be next. As per Sammobile, once users update their Samsung Galaxy handsets with the latest Android 6.0 Marshmallow operating system, their devices do not recognise their fingerprints or stored passwords, rendering themselves unusable.
In such a case, you will need to get in touch with Samsung customer support to get the issue resolved. Samsung hasn't commented on the issue as yet which makes us wonder if they are really working on it. Samsung Galaxy users across the world have been made to wait for a long time to get the update in their phones, and going by recent reports on the issue, Samsung probably has a few gaps to fill.
Galaxy S5 joins the Marshmallow party: see who all are there!
Yet another way to avoid the issue is to disable stored fingerprints, patterns and passwords in your Galaxy device before updating it with the latest Android OS. This way, you won't have to enter any passwords after rebooting your device and will be able to set them up again after the update is completed.
Back in March, Samsung's Galaxy S5 became its latest device to join the Marshmallow party after Galaxy S6 and Galaxy S6 Edge received their respective updates in February. Samsung's premium Galaxy S7 and S7 Edge phones, which were launched at Mobile World Congress in February, came with Android 6.0 Marshmallow built-in but the Galaxy J5 and Galaxy J7 phones, which were unveiled by the Korean giant in March, launched with the generation-old Android 5.1 Lollipop operating system.