The technology has been adopted and implemented by several banks and identifies customer by analysing factors like shape of larynx, vocal tract and nasal passage and also the way you speak and express.
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However, we aren't sure if you will be able to access your TalkTalk account or any of your bank accounts if you catch cold or suffer from a sore throat.
Apart from protecting your identity, the technology will also save a lot of time which you usually spend answering questions on your personal details. Even if an active call is transferred to a different rep, you won't have to identify yourself again as the system would have verified your voice in the first instance.
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“We’ve listened to what our customers have told us about wanting a simple, secure service. TalkSafe is an important and exciting step on that journey. As the first UK telecoms provider to roll out voice biometrics as standard, we’re proud to be leading the way in making this advanced technology accessible to millions of homes across the country at no extra cost,” said Tristia Harrison, TalkTalk’s consumer managing director.
To set up TalkSafe, you will need to call TalkTalk and after going through the existing verification process, you will need to speak a phrase three times to create a voice print. The phrase goes as follows:
“With TalkSafe, my voice is my password”
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Once this is done, any further call you make to TalkTalk will let you verify only through TalkSafe and unless this is done, you won't be able to speak with any representative.
Undoubtedly, the system is super simple and saves a lot of time as well as your privacy which is a great thing to start with. This makes more sense since TalkTalk itself suffered a "significant and sustained" cyber attack in November thanks to which more than 159,969 customer accounts were put at risk. Of these, 15,656 bank account numbers and sort codes and 28,000 obscured credit and debit card numbers were accessed.
This was the third breach of its kind within a span of one year, however, CEO Dido Harding maintained that all three attacks were “completely unrelated” and that the latest one might have placed over 4 million customers at risk.