Microsoft Surface Book vs Apple MacBook Pro: Clash of the Titans
“As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly,” said a Microsoft spokesperson.
Microsoft also added that the worldwide recall will only apply to power cords that were sold before July of last year.
It's not that only the older Surface Pro tablets are facing such issues. Last month, a large number of Surface Pro 4 users complained that Surface Pro 4 batteries lose their juice even when their tablets are kept in sleep mode, thus ruining their plans of working outdoor for long hours. A user claimed that the battery charge in his Surface Pro 4 went down from 100% to 72% in just three hours when the tablet was kept in sleep mode!
Microsoft’s Surface Pro 4 feeds on battery in sleep mode; no patch until New Year
"I can't use it for work if it's going to die on me in my bag or on my desk throughout the day with minimal use... I still have about 15 more days to decide if I'm going to keep it," he added.
Microsoft did recognise the issue and responded to it quickly.
"The 'standby' battery life is an issue we are working on and have been working on. We can put the processor into a deeper sleep state than it is currently set to. We couldn't do it at RTM for a variety of reasons, power management is a very hard computer science problem to solve especially with new silicon. Currently it is not in the deepest "sleep" that it can be so there are wake events that would not otherwise wake it. We will have an update for this issue sometime soon in the New Year.
Microsoft's Surface Pro 4: More is better
One of the ways that you can improve the situation right away is to make sure you don't have web sites open that are actively streaming when you close cover of go put the device to sleep. Especially if you have a website open that uses sound. This will keep the PLM service running," said a Microsoft rep.