Worryingly, hackers could access encrypted messages, online banking information, redirect browser traffic as well as set up new functionalities designed to spam and scam consumers once they access it. Dell said in a statement to Reuters: “The recent situation raised is related to an on-the-box support certificate intended to provide a better, faster and easier customer support experience,” Dell said in a statement to Reuters. “Unfortunately, the certificate introduced an unintended security vulnerability.”
Dell have said that the breach has been present on laptops since August and they will be emailing customers details on how to remove this loophole from their laptops as well as publishing how-tos on its support website.
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The potentially hugely embarassing and expensive slip-up by Dell was first pointed out on Reddit where a user showed how the eDellRoot, trusted pre-installed root certificate captured all the data on the laptops that were generated from HTTPS-encrypted traffic.