British mobile phone users are more prone to call drops and internet connectivity issues when they're using their phones at home, particularly in the kitchen, as per a new research conducted by mobile network testing firm Global Wireless Solutions (GWS).
The research, conducted on a sample of 2,000 respondents across the UK, observed that 30 per cent and 32 per cent of users face issues with making and receiving calls and issues with optimal internet connectivity respectively.
Liverpool, Cardiff and Bristol turned out to be the most affected cities across the country, with 60 per cent, 54 per cent and 53 per cent respondents in these cities respectively facing issues with making and receiving calls.
Out of the total number of respondents who admitted that they face issues with both network coverage and internet connectivity, over two thirds revealed that these issues cropped up more often when they were using their phones in the kitchen.
The research also observed that buildings constructed during the Georgian period and during the noughties, that is from 2000 to 2009, contained more blackspots and notspots than those constructed during other periods in the past.
From an additional research in over 50 houses in London, GWS also noted that EE's voice network suffered the most in indoor conditions, blocking or dropping one out of every 14 calls. O2 and Vodafone's voice network performed much better, dropping or blocking only one out of every 100 calls made or received from mobile phones.
On the other hand, 4G internet connectivity in indoor conditions was equally poor for all network operators in the UK, with the kitchen overwhelmingly contributing to frequent disconnections or low speeds over a period of time. O2 turned out the best performer in this regard with 4G being detected indoors for 90 per cent of the total time spent, closely followed by Vodafone at 87 per cent. Three and EE brought up the rear with 78 per cent and 55 per cent 4G indoor connectivity respectively.
While some may consider network issues as part and parcel of their contracts, one in four respondents confirmed that they have changed their network operators in the past owing to internet connectivity issues, and more than one in seven respondents had switched because their original networks were either blocking or dropping calls with increased regularity.
As a result, the research warns network operators not to be complacent as even minor issues with the network, if left untreated over a period of time, could easily make customers switch over to greener pastures.
Paul Carter, chief executive of GWS, said, “It is to the credit of the UK operators that British consumers are increasingly using mobile data when at home. But success comes at a price and the expectations of those consumers are now more daunting – and harder to meet – than ever before. Our data is clear: in-home mobile data blackspots drive subscribers to ditch and switch their service provider."