By Jay Jay
A study conducted by consumer group Which? revealed the statistic that also stated that up to 72 per cent users could save £159 a year had they been subscribed to the right contract based on their needs.
Another 42 per cent do not trust mobile networks and wish to switch to others offering better contracts. The study noted that most users pay extra for texts, calling minutes and data that they do not use as their contracts are not sufficient to cover their overall needs. It also accused mobile networks of not doing enough to ensure their consumers got the best packages.
The latter could face the risk of being reported to Ofcom if they do maintain course for long. Speaking on the release of the report, Richard Lloyd, Executive Diector of Which? said, "Mobile phone companies must do more to help people get the best deal, making switching hassle free and ensuring that pricing is transparent.” “If we don’t see mobile firms making voluntary improvements then we will ask the regulator Ofcom to step in.”
In its recommendations, the report advised mobile firms to offer unlocked phones, mention handset charges separately as well as notify the best deals available to customers nearing the end of their contracts.