O2 to raise contract prices

Always seems a little unfair when you sign a contract over 24 months, then find the monthly rate has jumped up halfway through that agreed deal. That is exactly what will happen to O2 customers early in 2013.

The network has announced that it will be adding 3.2 per cent on the bill of each and every customer from February 2013, which is perhaps not what you want to hear when times are tight. O2 is claiming the rise is a necessary move.

'We've held off putting our tariff prices up for as long as possible, even when our competitors raised theirs', it said in mitigation. 'But now, because of inflation, we need to change the price of your tariff.'

So inflation to blame, the result of which is likely to be a quid or so on your bill. As a rough guide, someone paying £20 monthly will  your new bill will be £20.64. If £30 per month is what you pay now, expect something around £30.96.

When you look at it like that, it's unlikely to tip many people over the edge. But with networks insisting on two-year deals for most major handset launches these days, it's disappointing that the fee you agree is able to be bumped up during that time. But the networks are able to do it.

Do you ever read the smallprint of the contract you sign? We're guessing you probably don't, If you are an O2 customer, you might have missed 'clause 5', which states, rather generally, that the network is allowed to change prices from time to time, as long as it gives at least 30 days notice.

If you've signed that (and you will have done if you have a contract phone in your hand), it means you have no get out clause of your own if you don't agree with the price rise. Of course, you have the ultimate get out - your contract will end one day and you can go where you like.

Source: Crave

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Written by Mobile Choice
Mobile Choice

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