O2 confirms compensation for outage

19 Jul 2012

After the problems suffered by the network were sorted, all eyes have been on O2 as regards to compensation for its customers. That has now been confirmed.

It's all about the number 10. O2 has been able to identify the customers affected by the downtime, with pay monthly customers getting 10% off their bills. Not straight away though, the money will come off your September bill (as long as you are still with the network). If you are with O2 on a pay-as-you-go basis, you will get 10% extra on your top-up. Again, this will be in September, applied to your first top-up that month.

O2 suggests the 10% is equivalent to three days of use. With the outage only lasting a day, the network has gone further than it needs to – perhaps throwing in a couple of days of goodwill. After all, these are things you remember when renewals come into play.

If you weren't affected, O2 is even helping you too. All customers on the network will get £10 to spend on the O2 Priority scheme. Again, this has to be redeemed in September, either via the website or with the O2 Priority Moments app.

You will find out your entitlement by text, as O2 is contacting all customers by 27 July with details of the compensation.

If you are a Tesco customer who had problems indirectly via the O2 network, you will also get money off your September bill, but you don't get the voucher. Not even a Tesco one, which is a shame.