O2 network misery continues for UK customers

UPDATE: O2 has announced via its Twitter feed that the problems have been rectified and customers will be compensated for the misery of the outage.

Its first tweet, sent at just after 5pm, said: "Now the network's back, we remain focused on identifying the root cause of the incident. We want to restore confidence and trust."

This was quickly followed by: "For those customers affected by the lack of service, we will be doing everything we can to make it up to them in an O2 way."

 

Original Story: If you're an O2 customer, you probably don't need to be told that the network is suffering an outage right now. Although not every customer is without network coverage.

The problems started in the middle of Wednesday, but as we enter the working day on Thursday, there's no sign of the network being back to full strength. Not just O2 either – both giffgaff and Tesco Mobile use the O2 network, so are suffering in a similar manner.

'We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network,' a service update reported.

'As a result, some customers are having difficulty making or receiving calls, sending texts or using data. We, and our central supplier, have deployed all possible resources and are working through the night to restore service as soon as possible. We apologise again to customers affected and will provide further updates as soon as we can'.

The company is obviously working hard to fix this, as an outage of this nature doesn't just impact on the customers right now, it also impacts on the company's reputation on reliability, which is key in an industry that varies little on price.

If you are one of the affected customers, you can keep up with news via O2's service status page – using a computer we would imagine. But that page is incredibly slow to load, no doubt due to demand.

Alternatively, keep checking that phone.

Source: BBC

Tags:O2,
Written by Mobile Choice
Mobile Choice

Leave a Comment