Nokia confirms Lumia 800 battery fix incoming

The phone itself has been largely well received, but concerns about the battery life of the Nokia Lumia 800 were raised in our review and have continially been mentioned on internet forums since its launch. Back in November, Nokia made a vague reference to the issue, but now the company has come clean with the problem – and what it is going to do about it.

In a new statement, Nokia said: 'On Monday 12 December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity. We want to stress that this issue has not been found to affect the recently introduced Nokia Lumia 710.'

Nokia believes the software problem can be 'easily resolved' and will be sorted out as part of an update in 'early 2012', which will also include 'many performance enhancements'. If that's just too long to wait, Nokia has said it is willing to provide a replacement phone via its support team. Although it doesn't actually say which phone that is. If it is another Lumia 800, it might well have the same problem.

If you don't know if your phone is affected, Nokia continues: 'Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status’ from the list of options, anyone will be able to see their available battery charge capacity. If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal.'

Good that Nokia is acknowledging the problem, not so good that we're waiting until 2012 for the fix to be rolled out. But at least you know a solution is on its way.

Source: MobileTechWorld

Written by Mobile Choice
Mobile Choice

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