Orange scraps 14-day returns policy

Orange claims that several million pounds worth of phones are returned by customers each year, costing the company 'a high amount of money' to get them back on the shelves. Orange has admitted that the problem might have escalated due to salespeople using the returns policy as a means of closing a deal to get a quick sale.

However, customers will still be entitled to the seven days that consumers are legally given to return a handset. Orange hopes that by updating its coverage checker, customers can determine how good coverage they get at home before purchasing the handset, thus lessening the need to return it.

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