- By Debarshi Debnath
This week, EE recalled over 500,000 faulty Power Bars with batch numbers E1-06 conceding that they posed fire safety risks due to overheating. The operator added that the Power Bars will be returned or replaced once investigations are concluded.
As a gesture of goodwill, EE offered £20 vouchers to all affected users to spend on accessories in the meantime.
Even though the £20 vouchers were supposed to be given out to consumers, most of the store staff had no clue how will they be given. I was told from two different stores that the vouchers will be sent as a text in few days.
But only when I searched through the posts of EE community page could find the answer.
So this is how you obtain your voucher as mentioned by leanne_T from EE content Group. Quoting the post How to obtain your £20 voucher:
You can use your voucher from 10am the following day after you've returned the power bar on accessories.ee.co.uk.
Your Voucher Code - is your mobile number. (Note that the mobile number will only work if you have returned a E1-06 Power Bar.)
When you have added what you would like to purchase to your basket, go to your basket and click 'Got a Voucher' and enter your Voucher Code.
The voucher is worth £20. The voucher can only be used for one online purchase – if you don’t use the full £20, there will be no residual value left on the voucher.
Your voucher is valid for 30 days. You can also use the voucher with extra cash , if your choice of accessory is more than £20.
So hurry up, as the countdown of 30 days has already begun.
[Debarshi is an IT Manager by profession and has been a happy EE (previously T-Mobile customer) for 3.5 years]